Have you taken out a special connected bicycle insurance? Then you can report the theft via the Urban Arrow app or by calling your insurer.

The location of your bicycle is then temporarily shared with your insurer's recovery team. They specialise in tracking stolen bicycles and will try to get your bicycle back as quickly as possible. If this is unsuccessful, you can get a new bicycle from your insurance company after reporting the theft to the police.

Did you accidentally report a theft? You can always cancel a theft report via the app.

Three insurance companies offer a special connected bicycle insurance: ANWB, ENRA and Kingpolis.\n\nThe cover depends on the insurance policy. The exact details can be found on the websites of the insurance companies.

Three insurance companies offer a special connected bicycle insurance: ANWB, ENRA and Kingpolis.

The excess differs per insurance. The exact details can be found on the websites of the insurance companies.

Do you have a special connected bike insurance with roadside assistance?. You can activate the roadside assistance using the Urban Arrow app.

The conditions for roadside assistance differ depending on the insurance policy. The exact details can be found on the websites of the insurance companies.

Yes, you can resell a connected fiets. When doing so, give the activation card or activation code to the buyer and remove the bicycle from your Urban Arrow account.

Please note that the roadside assistance and recovery service in the event of theft are part of your bicycle insurance which is personal and non-transferable. Should the buyer wish to use these services, a new connected bicycle insurance must be taken out.

Inside the connected GPS+ module is a battery that recharges from time to time. In the process, your bike's display and bike lights will turn on automatically from time to time. Don't worry, because the display and bike lights will turn off automatically when the connected GPS+ module is sufficiently charged. Don't want the bike lights to come on? Turn it off by pressing and holding the light button when parking your bike.

The Urban Arrow app only works with Urban Arrow bikes that have been fitted with a connected module. You can have this module installed by your dealer for a fee.

To view the current data of your connected fiets in the Urban Arrow app, an internet connectedion via GSM or Wi-Fi is required.

Without an internet connectedion, you will see the last data your bicycle sent when you had an active internet connectedion. Furthermore, it is not possible to receive theft protection notifications or report a theft using the app. You can always report theft by telephone to your insurer.

You can share your connected fiets with family or friends. Do they also want to use the Urban Arrow app? Simply let them download the app and log in using your personal login details for the app (this is the same as for your Urban Arrow account).

Certain data in the Urban Arrow app is an approximation. Therefore, they may not exactly match the data on the display of your bike.

Do you often make short trips or haven't you cycled recently? Then the module may not charge itself enough. In that case, we recommend that you charge the bike properly. This will keep the module charged and connected to the internet for longer.

During use, your bike sends its location to your app every four minutes. This means the location of your bike on the map can be different from reality. It is actually the same as with your mobile phone, if you are in a parking garage or somewhere in the middle of nowhere, you have poor reception and that will affect your displayed location.

Do you want extra security when you park your bicycle? You can protect your bicycle with the protection button in the app. You’ll receive a notification when your bicycle is moved.

Theft protection works using the motion sensor in the module.

You can easily add your connected bike to the Urban Arrow app using an activation code.

You will get this activation code when your module is installed. Keep it safe for future use (such as adding your bike again or in case of a sale).

If you miss the activation code, you can request it via customer service.

Your Connected bike is linked to your account with which you log into the Connected app. In case you have two Connected bikes, you therefore also have two accounts. You can switch between these two accounts in the app by logging out with one account and logging back in with the other.

You can also link a bike to multiple users. Other users can log in to the Urban Arrow app on their phone using the same login details to access the bike. This way, you all have access to the benefits offered by the Urban Arrow app.

The GPS module connecteds to the internet to send cycling data to your app. The module has its own battery to make this possible.

Do you often make short trips or haven't cycled lately? Then the module might not charge itself enough. In that case we recommend that you charge the bike properly. This will keep the module charged and connected to the internet for longer.