Satori recall action

We have an important service update. Following our earlier communication, we are expanding the service campaign for the Satori Trident seatpost to a preventive replacement. On (older) Urban Arrow Family cargo bikes delivered between Q3 2016 and Q3 2022, material fatigue can occur in rare cases if a bolt is overtightened. To completely eliminate any risk, we are proactively replacing all of these seatposts with our current model (Promax), including a new Selle Royal saddle.

Satoriposter.png.tmp

What we ask of you

  • Check during maintenance: Check incoming bikes from 2016–2022. Does the bike have a Satori Trident seatpost with 2 bolts? Then it is included in this service action. In doubt? Please contact our service center.


  • Invite customers: Where known, ask the affected customers to come in for a free replacement.


  • Replace & dispose: Replace the seatpost and saddle with the new Promax post and Selle Royal saddle. Dispose of the old parts.

Start warranty process here

Reimbursement & ordering a new set

Warranty claim: Submit a claim via the portal using the frame number (search for 'Satori'). The parts list (BOM) has been updated and the warranty period for this has been extended indefinitely. Following your claim, you will automatically receive a new Promax seatpost and saddle free of charge. Is a very old bike not listed? Use the manual form.

Labor compensation: You will receive a fixed fee of €10 per submitted claim as described above. This is processed automatically.

Questions? Contact your account manager or reach out to [email protected].