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Safety announcement regarding Urban Arrow Cargo Electric Bikes

In cooperation with the U.S. Consumer Product Safety Commission, Urban Arrow North America is conducting a Voluntary Safety Recall of its cargo bikes produced between Q3 2016 and Q3 2022 because if appropriate torque is not maintained on the seat rail clamp bolts, the front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Fill out a registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 to receive a free replacement seat post and saddle that you can either install yourself (no special tools required) or take to an Urban Arrow dealer to be installed at no charge.

Please read the full press release below for complete details.

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Release Date: October 1, 2026

Recall Summary

Name of Product: Urban Arrow Cargo Electric Bikes 

Hazard: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. 

Remedy: Repair

Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. 

Consumer Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.

Recall Details

Units: About 1,032 (In addition, about 134 were sold in Canada)

Description: This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.

Incidents/Injuries: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

Sold at: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

Importer: Gazelle USA LLC, of Santa Cruz, California

Manufactured in: Netherlands

Photos

Recalled Urban Arrow Cargo Electric Bikes

Fast Track Recall

About CPSC CPSC is the federal agency charged with protecting the public from unreasonable risks of injury associated with thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the agency was established more than 50 years ago, CPSC has worked to ensure the safety of consumer products, contributing to a decline in related injuries.

Federal law prohibits any person from selling products subject to a Commission-ordered recall or to a voluntary recall undertaken in consultation with CPSC.

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